Community-youth, Company-visits, Youth

Embry-Riddle Aeronautical University Asia visits Scoot’s Headquarters

18 Jun 2024
Text by Student Government Association 8, Embry-Riddle Aeronautical University - Asia

On 3 May 2024, a group of students from Embry-Riddle Aeronautical University (ERAU) Asia had the unique opportunity to visit Scoot’s headquarters at Changi International Airport. The visit provided an eye-opening experience into the operations of a major airline as well as a chance to learn about the company’s core values and operational intricacies firsthand.

Photo: Embry-Riddle Asia

Upon arrival, the students were warmly welcomed and introduced to Scoot’s ethos. Scoot, known for its distinctive and vibrant approach to air travel, prides itself on offering affordable, safe, and enjoyable flights. The students quickly realized that Scoot’s values of being different, open, and empowered are embedded in every aspect of its operation, from customer service to internal management. During their visit, the students engaged with various departments at the Scoot headquarters, starting with the Revenue Management department, where they learned about the critical strategies involved in optimizing ticket sales and managing flight schedules. The intricate balance between pricing, demand forecasting, and seat availability demonstrated the complexity behind every flight’s profitability. Next, the students visited the Human Resources department, gaining insights into how Scoot manages its diverse workforce. They explored the recruitment process, employee training programs, and the importance of maintaining a positive organizational culture. This exposure highlighted the role of human resources in fostering a motivated and cohesive team, which is essential for the smooth operation of any airline.

A highlight of the visit was a sharing by a Scoot Captain, whose journey and experiences provided a vivid picture of what it is like to be an airline pilot. His stories of navigating diverse weather conditions, managing in-flight emergencies, and the joy of connecting people across continents captivated the students. This session provided insightful lessons on perseverance, fast thinking, and dedication while highlighting the challenges and rewards of being a pilot.

Photo: Embry-Riddle Asia

To round off the educational tour, the students participated in a hands-on activity that combined fun with learning. They were grouped and tasked with building a paper airplane aerodynamically designed to fly the furthest. This exercise, while seemingly simple, required teamwork, creativity, and an understanding of basic aerodynamic principles. The students eagerly collaborated, tested their designs, and learned from each iteration, embodying the spirit of innovation and problem-solving that is central to the aviation industry.

This visit to Scoot Airlines’ headquarters was more than just an educational outing; it was an enriching experience that provided ERAU Asia students with a deeper understanding of the airline industry. The exposure to real-world operations and direct interactions with industry professionals provided valuable insights on potential career paths. Therefore, such industry visits are instrumental in bridging the gap between academic learning and practical application, while preparing students to become future leaders of aviation.